FAQs

I just placed an order, when will it ship?
We do our best to ship items as quickly as possible. Please allow 4-7 days production time for your order to ship. The average shipping time is 7-14 days.
Tracking numbers will be updated 3-5 days after your order is SHIPPED. If you do not have a tracking number after 7 business days, please email us at contact page.

I am not satisfied with my order, can I return it? What if there is a problem?
We offer a 100% money back guarantee, if the product is defective or damaged. You have 30 days to return it to us for a full refund. You must return the product at your own expense. As soon as we receive the product, we will refund the full amount of your original purchase. Please include a name and order number on returned packages.
Note: If your package is on the way, you must wait for it to arrive and send it back before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it ships. If the item has already been sent, please use our easy return system for a full refund.

I entered an incorrect address, what should I do?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified that the address provided is correct, please notify us by email at contact page If the address provided is incorrect, we may replace it with a correct address within 24 hours. No refunds will be given after the 24 hours of incorrect shipment.

What are the shipping times?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. The average shipping time is 7-14 business days.

I have a question to which I have not found an answer, can you help me?

Absolutely ! Please email us at contact page and we will be happy to assist you in any way possible.
We receive a large number of emails. If you want a quick response, please attach your order number and state the problem clearly, thank you.